Privacy Policy Hoki777 – Transparent and Trusted Personal Data Protection for Malaysia Players

This Privacy Policy ("Policy") explains how hoki777 ("we", "Platform") collects, uses, stores, protects, and discloses your personal data when you use the hoki777.wine website and our official mobile application.

This Policy applies to all users of the hoki777 platform, including visitors browsing the website without registering an account, registered members actively playing, and former members whose accounts have been closed but whose data is still retained in accordance with legal requirements.

By accessing or using the hoki777 platform, you consent to the collection and use of data as described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to request deletion of your data.

Hoki777 collects personal data through several means — directly from you during registration and use of the platform, automatically through tracking technologies, and in certain cases, from legitimate third-party sources.

Data you provide directly:

• Identity information: Full name, date of birth, identification card number (MyKad)
• Contact information: Email address, mobile phone number, delivery address (if applicable)
• Financial information: Bank account number, bank name, debit/credit card information (stored in a secure tokenised format)
• KYC documents: MyKad copy, bank statements, and other identity verification documents as required
• Account information: Username, password (stored in hashed format), language and communication preferences

Data collected automatically:

Hoki777 uses your personal data only for legitimate and clearly stated purposes. We will not use your data for other purposes without notifying you in advance or obtaining your required consent.

• Service provision: Managing your account, processing deposits and withdrawals, providing access to games, and administering promotional programmes and bonuses.
• Identity verification (KYC): Verifying your identity during registration and upon your first withdrawal request to comply with anti-money laundering legal requirements.
• Security and fraud prevention: Detecting and investigating any suspicious activity, preventing unauthorised access, and protecting the integrity of the platform.
• Customer support: Responding to enquiries, resolving disputes, and providing technical support to users.
• Marketing communications: Sending information about promotions, bonuses, and new offers — only if you have consented to receive such communications.
• Responsible gambling monitoring: Detecting gameplay patterns that may indicate signs of problem gambling and providing appropriate intervention.
• Analytics and improvements: Understanding how users use the platform for continuous improvement purposes.

Hoki777 takes user privacy seriously and does not sell or trade your personal data to external parties. However, in certain circumstances, we may need to share your data with selected third parties:

• Payment service providers: Financial institutions and payment processors required to process your deposits and withdrawals. They only receive the minimum data necessary to process transactions.
• Game provider: Licensed gaming companies such as Evolution Gaming and Pragmatic Play receive the minimum session data required to operate the games. They are bound by strict confidentiality agreements with hoki777.
• Technology service providers: Companies providing the technical infrastructure, cloud services, and analytics that power the hoki777 platform.
• Legal authority: Government agencies, regulatory bodies, or law enforcement authorities when required to do so by Malaysian law or court order.

All third parties who receive hoki777 user data are bound by data protection agreements requiring them to safeguard that data to the same or higher standard that we apply.

The security of your data is a responsibility we take extremely seriously. hoki777 implements a range of technical and organisational security measures to protect personal data from unauthorised access, loss, or misuse.

• 256-bit SSL Encryption: All communications between your browser and hoki777 servers are encrypted using the latest TLS protocol.
• Hashed password: Your account password is never stored in plain text — it is stored in a hashed format that cannot be decrypted by anyone, including hoki777 staff.
• Two-factor authentication (2FA): An additional security layer is available for all accounts and is strongly recommended to be activated.
• 24/7 security monitoring: Our internal security team continuously monitors the platform to detect any abnormal activity.
• Regular security testing: The hoki777 platform undergoes regular penetration testing and security audits conducted by independent security experts.
• Staff access control: Only staff who require access to specific data to perform their duties are authorized to do so, and all access is logged and monitored.

The hoki777 platform uses cookies and similar tracking technologies to enhance user experience, ensure security, and analyse platform usage. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
• Preference cookies: Saving your preference settings such as language, time zone, and display preferences for a more personalised experience.
• Performance cookies: Collecting information on how you use the platform to help us identify issues and improve performance.
• Analytics cookies: Helping us understand aggregate (not individual) usage patterns for platform improvement purposes.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the hoki777 platform.

Hoki777 does not retain your personal data longer than necessary. Data retention periods vary depending on the type of data and applicable legal requirements:

• Active account data: Stored for as long as your account is active on the hoki777 platform.
• Financial transaction data: Stored for 7 years in accordance with accounting and anti-money laundering legal requirements in Malaysia.
• KYC documents: Stored for 5 years after account closure or the end of the business relationship.
• Security logs: Stored for 2 years for security investigation and compliance purposes.
• Support communication data: Stored for 3 years after case resolution.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.

As a hoki777 platform user and data subject under the Personal Data Protection Act 2010, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the hoki777 support team via live chat or our support email. We will process your request within 30 days of receipt. In certain complex cases, this period may be extended to up to 60 days with notice to you.

The hoki777 platform is a service exclusively for adults aged 18 years and above. We do not intentionally collect personal data from minors.

If you are a parent or guardian and believe your minor child has registered or used the hoki777 platform, please contact us immediately. We will investigate and take appropriate action, including closing the account and permanently deleting all associated data without delay.

Hoki777 uses age verification mechanisms during the registration process and conducts KYC checks to verify that users meet the minimum age requirements.

Hoki777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements.

When significant changes are made to this Policy, we will:

• Displaying a clear notice on the main page of the hoki777 platform
• Sending email notifications to all active registered members
• Updating the "Last updated" date at the top of this document

Continued use of the hoki777 platform after any amendments take effect will be considered your acceptance of the updated terms. If you do not agree with the changes, please discontinue use of the platform and contact us.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how hoki777 handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Support email: [email protected]
• Live Chat: Available 24/7 via the hoki777 platform
• Response time: We aim to respond to all privacy-related enquiries within 5 business days.